Privacy Policy

Last Updated: 17-Nov-2024

At FOLKSOFT INC., we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information, and explains your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following types of information:

a. Personal Data

  • Name, email address, phone number, company name, job title, and other details you provide via forms or communications.

b. Usage Data

  • Information about your interaction with our website or services, such as IP address, browser type, device information, and browsing behaviour.

c. Cookies and Tracking Technologies

  • Data is collected through cookies and similar tracking technologies to improve user experience and analyze website traffic.

2. How We Use Your Information

We process your data to:

  1. Provide requested resources, such as the SOC 2 checklist.
  2. Schedule and deliver free consultations.
  3. Send marketing and promotional materials (where consent is given).
  4. Improve our services and customer experience.
  5. Comply with legal and regulatory obligations.

3. Legal Basis for Processing Personal Data (GDPR)

Under GDPR, we process your personal data based on the following lawful grounds:

  1. Consent: When you explicitly agree to receive resources, communications, or services from us.
  2. Contractual Obligation: To fulfill a contract or pre-contractual request, such as delivering a consultation or requested document.
  3. Legitimate Interest: For purposes such as improving services, marketing (where permitted), and ensuring website security.
  4. Legal Obligation: To comply with applicable laws and regulations.

4. Third-Party Sharing

We may share your personal data with trusted third-party service providers to facilitate our operations:

  • LinkedIn: For lead generation and advertising campaigns.
  • HubSpot: For email automation and lead management.
  • Google Analytics: For website performance tracking.
  • Amazon S3: For hosting and delivering downloadable resources.

We ensure all third-party partners comply with GDPR and other relevant privacy standards.

5. International Data Transfers

If you are located in the European Economic Area (EEA), your data may be transferred to countries outside the EEA, including the United States. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Data retention periods include:

  • Marketing data: Retained until you opt-out or withdraw consent.
  • Consultation-related data: Retained for up to 2 years to ensure follow-up and service improvement.

7. Your Rights (GDPR & Other Privacy Laws)

Under GDPR and applicable privacy laws, you have the following rights:

  1. Access: Request a copy of the personal data we hold about you.
  2. Correction: Request corrections to inaccurate or incomplete data.
  3. Deletion: Request the deletion of your personal data, subject to legal obligations.
  4. Objection: Object to the processing of your data for specific purposes, such as marketing.
  5. Data Portability: Request a copy of your data in a structured, machine-readable format.
  6. Withdraw Consent: Withdraw consent where data is processed based on your consent.
  7. File a Complaint: Lodge a complaint with a supervisory authority in your country.

To exercise these rights, please contact us at the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. These may include:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: For tracking website usage and improving performance.
  • Marketing Cookies: To deliver personalized ads and promotions.

You can manage cookies through your browser settings or opt out of tracking.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of sensitive data.
  • Secure servers and firewalls.
  • Regular security audits.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be reflected on this page, and significant updates will be communicated via email or website notification.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: contact@folksoft.tech